Our Services

We aim to offer the very best service at all times, here are some handy hints to help you navigate our site, if there is anything we've missed or we anything else we can assist you with, please don't hesitate to contact us via the 'Contact Us' page and we will do our very best to help!

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Free P&P on orders over £15, standard 2nd class mail.

P&P charged at £1.95 on orders below £15, this is for standard 2nd class mail.

If you need a parcel sending urgently, next day postage can be arranged, customer must cover the cost, please contact us via the Contact us page.  

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Gift Wrapping

Most jewellery items are packaged and sent out on white display cards and inside compostable cello bags, if your jewellery item is a gift we can wrap it in acid free tissue with a Bluebell Gems sticker and a cute re-usable organza bag for free! We can even add a hand written gift tag from you, please request when you have placed your order using our 'Contact Us' page.  

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We endevour to source packaging that is able to be re-used, recycled or composted, all our cello packaging is moving over to a starch based product which can be put in your compost bin! 

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We endevour to give as much information about our products as accurately as we can, however if you really do not like something when it arrives we are happy to refund you if the item is returned to us unworn within 10 days in its original packaging, please contact us via the 'Contact Us' page.  

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Jewellery Care Tips

All Sterling silver and silver plate jewellery will naturally tarnish over time, to help look after your jewellery items please avoid contact with water, perfumes, skin products and hairsprays.

A very gentle rub with a jewellery cloth will help restore your silver items.

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Wine Glass Charm Care Tips

Your wine glass charms are made from silver plated rings and most charms are made from Tibetan silver, these items will tarnish over time like any silver items, please avoid getting them wet if you can and definately avoid putting in the dishwasher!!! 

If drink is spilled over them wipe them with a damp dish cloth and dry them right away with a tissue or kitchen paper. A gentle rub with a jewellery cleaning cloth will help remove any tarnish.

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Something not quite right?

All our jewellery items are handmade, if there is something here that you like but it's just not quite right for some reason, get in touch... there might be something we can do to tweak it to make it right for you, I have a huge array of chains, clasps, earring hooks, clips, you name it, I've probably got it lurking in a drawer somewhere! Get in touch via the 'Contact Us' page and I'll do my very best to help!